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Refund Policy

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Refund

The initiation of a comprehensive discovery/analysis and the creation of a scope of work document marks the initial phases of every project. This ensures that all participants are well-informed about the project requirements, aiming to prevent cancellations, reversals, or conflicts. Work already completed is not subject to reimbursement, as each project milestone demands dedicated time and effort.

In the event of a mutual termination, any completed work automatically becomes the property of the Client, and any payments made for additional work are deemed null and void. Payments or deposits made earlier are non-refundable. Once the Client approves the mock-up designs and the project proceeds to the development phase, no financial compensation will be provided.

Prorated refunds are not applicable for project phases already in progress. Services delivered by our marketing team during special occasions are non-refundable, and such offers have a predetermined expiration date, making cancellations unfeasible.

Refunds will be issued within 5-7 days from the date of the return request if the buyer decides not to proceed with the project and (website name) agrees with it.

Refund Eligibility

  • A refund will be processed if the buyer decides not to proceed with the project before its commencement.
  • The refund process is anticipated to be completed within 5-7 days.

Cancellation

The cancellation policy of (website name) is transparent and straightforward, with the following conditions:

  • Cancellation requests should be directed to our billing department or account manager, and departmental approval is necessary for the cancellation to take effect.
  • Only cancellation requests received within 24 hours of placing the order and prior to the project's execution will be considered.
  • Services provided by third parties, such as hosting, web development, and content authoring, are not within the scope of (website name)'s obligation.

Web/app service packages are non-refundable, with documented cancellation notices accepted up to 30 days before the scheduled start date. Payments or deposits left unclaimed for over 30 days will not be reimbursed.